Skip to main content

Your Priorities Are Our Priorities

From day one, we’ll collaborate with you through regular touchpoints to listen, advise and guide, supporting your growth and safeguarding you from roadblocks along the way. Here’s what your experience could look like with our customer success experts.

Evaluate

We begin with a needs assessment to identify your challenges and goals, mapping them to strategic initiatives. Your dedicated Customer Success Manager (CSM) joins at this stage, guiding you from quote to kickoff.

Onboard and Launch

Next, you’ll meet your implementation team, with your CSM keeping you informed through launch. Once live, they’ll help develop a strategy aligned with your goals, consulting on initiatives and enablement to maximize Brightspace’s value.

Optimize

Your CSM supports your growth, shares metrics, suggests strategies, and introduces tools to improve workflows. They deliver success plans, business reviews, and connect you with D2L teams for additional support.

Grow

Your CSM shares product updates, insights, and best practices while connecting you with peers. At renewal, your Client Sales Executive explores ways to enhance your experience.

Partnering With You to Drive Outcomes

With our talented customer success team at your side, you always have a trusted advisor dedicated to helping you achieve your goals. They will:

  • Act as your primary point of contact and advocate from day one of your client journey
  • Partner to develop strategy around product usage, adoption and optimal roadmap planning
  • Share tool usage reviews, recommendations on driving product expertise or introducing preexisting tools for your use case
  • Provide awareness around new products or services that can enhance and elevate the existing learning experience
  • Deliver valuable insights through best practices, white papers, client success stories and industry use cases
  • Facilitate meaningful connections with clients and peers who share similar goals to foster collaboration and growth

What People Are Saying

We have put our customer success manager through the ringer, asking him technical questions way above his paygrade. At every step he has done his best to get us the answers we need and has pulled in outside resources when needed. We have really enjoyed working with him!
Kimberly Dillion Curriculum Specialist, Aspen University
Kimberly Dillion
Our customer success manager was great at helping to address any concerns we had with the platform, give monthly updates and provide information or contacts with other D2L services that would be beneficial to our success.
Mike Park Online Development Manager, CWB Group
Mike Park

Frequently Asked Questions

  • Your customer success manager is there to help you make the most out of your solution. Some of the most common support they offer includes:

    • rolling out a new program or tool within Brightspace​
    • learning designs and tools within Brightspace to achieve a goal
    • discovering an existing feature or functionality from D2L
    • connecting you with other customers/peers with similar goals
    • driving product enablement through resources like our webinar series, helping you stay up to date on best practices and new features

  • There are a number of opportunities to connect and collaborate with your CSM. There will be regular check-ins with your CSM to track progress against your goals. Your CSM will also provide strategic business reviews to measure achievement and help you redefine goals as needed. They’ll also help with roadmap updates and information about strategic client events, like D2L Fusion and D2L Connections.

Related Resources

Get the Best Return

Brightspace is an investment. Let’s make sure you get the most out of it.

Let’s Talk
Storie Walsh Our customer success manager is top notch. He has gotten to know us, our set-up and our organization well. He has been instrumental in helping us navigate Brightspace and the D2L company. Storie WalshDirector of TechnologyVHS Learning